At Infinity Covers, customer satisfaction is our top priority. We stand by the premium quality of our phone cases and strive to deliver perfection with every order.

1. 7-Day Replacement Guarantee

We offer a hassle-free 7-Day Replacement Policy for the following issues:

  • Defective or Damaged Products: Received a cracked glass case or damaged print upon delivery.
  • Wrong Item Received: Delivered a phone model or design different from what was ordered.
  • Fitting Issues: Case does not fit your specified phone model properly.

2. Conditions for Replacement

To be eligible for a replacement, please ensure:

  1. The request is raised within 7 calendar days of delivery.
  2. The product must be unused, unwashed, and in its original condition with original packaging.
  3. You must provide an unboxing video or photos showing the defect/wrong item delivered.

(Note: Minor color variations may occur due to individual mobile screen brightness and contrast settings, which are not considered defects).

3. How to Request a Replacement

  1. Take clear photos or an unboxing video of the product and packaging.
  2. Email us at support@stylelux.in or WhatsApp us at +91 7598796608 with your Order ID and photos.
  3. Our support team will verify your request within 24 business hours and dispatch your free replacement immediately.

Refund & Cancellation Policy

1. Order Cancellation Policy

  • You can request to cancel your order within 4 hours of placing it by emailing support@stylelux.in or messaging us on WhatsApp at +91 7598796608.
  • Once an order enters the printing or dispatch process (after 4 hours), cancellations cannot be accepted as products are prepared on demand.

2. Refund Policy

  • Eligible Cancellations: If your order is cancelled within the 4-hour window, 100% of your payment will be refunded to your original payment method.
  • Out of Stock: If a specific phone model case becomes unavailable after order placement, a full refund will be processed immediately.
  • Processing Time: Approved refunds are credited back to your original payment method (Bank Account, Credit/Debit Card, UPI) within 3 to 7 working days.

3. Cash on Delivery (COD) Returns

For Cash on Delivery orders, if an item is returned under valid replacement terms and a replacement cannot be provided, the refund will be credited to your provided UPI ID or Bank Account within 3-5 business days.